Terms and Conditions

Secure shopping

Our website is hosted on a secure-server, so you can be absolutely confident that your details are held safely. Once your order has been processed the details are removed from the site.

Delivery

Most orders can be normally despatched to your delivery address within 1 working day, unless otherwise stated on the individual product page. Some larger items require a specialist two man delivery service. We will contact you to make arrangements in this case. Again, this will be stated on the individual product page.

We deliver Monday to Friday, between 8:00am and 6:00pm on our stadard Express service. in most cases we can define an AM or Saturday delivery, however additional charges will apply. Please contact us for details prior to order.

Despatches are carried on a next day delivery basis to most UK mainland locations. Exclusions include Scottish highlands & all offshore islands, along with Northern and Southern Ireland and mainland Europe. Except for the excluded areas, in most cases orders received before midday Mon-Fri, will be delivered on the following working day.  If you have given us special instructions about the date of your delivery, we will attempt meet them, subject to the above. Our deliveries do require a signature to allow for full insurance cover. If you choose to have the parcel left at your unattended house, we cannot accept responsibility for it once delivered by the courier.

Pricing

The price you pay is the price shown in the checkout section of our website at the time you place your order. All our stated prices include VAT. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

Cancellations and returns

Please see our Returns & Warranty Policy for full details in respect of cancellations and returns.

Refunds will only be given after the returned item has been received and inspected. It is always recommended that you use a National Courier, Registered Post or Recorded Delivery when returning goods.

Errors and omissions

Despite taking every care, we do not guarantee the information on this website and accept no liability for any omissions or errors.

Copyright

This website including all content is copyright protected. Material maybe copied for private, domestic use, for other uses, please contact us for permission.

Trading Address

Orbus Leisure Ltd, Unit 8, Three Point Business Park, Charles Lane, Haslingden, BB4 5EH.  Tel 0845 300 8028

Company Number:   5665314